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In order to check the issue, we need to start a remote session. > No, this is my home internet connection > Safari is also giving me the same errorĪre you trying the file in a work computer or is it connected to work network? > Uhh, I don't feel comfortable sharing my computer May I start a remote session with your computer to troubleshoot the issue? If this is okay, please close your personal files/folders before sharing your screen with me. > It is saying "This may be caused by a misconfiguration or an attacker intercepting your connection." Kindly click on Advance and click on Continue to download the file. > Chrome is telling me "Your connection is not private" > The link you sent above seems to be bad? Kindly uninstall the product which you have installed and install the product Acrobat Pro XI from the above link and enter the serial key of the product to activate the product and use it. > but when I did that it said my serial number is invalidĪre you trying to install the product in Windows or Mac? > and then it had me enter my serial number > so I did that, and it had me log into my adobe account, which I did > So I have been using Acrobat XI for a while, but recently it popped up a thing saying the trial has expired and I need to enter the serial number I am sorry but I am unable to understand your issue. > but I'm getting the error that the serial number is invalid > Right - I am trying to register the software on my computer > Actually I already see it in the registered products belowĪs the product is already been registered on your email id, it cannot be registered again. > I got "An error appeared while registering your product" I would like to inform you that in order to get the serial key of the product you need to go to > and then sign in with your adobe id > and then you need to go to manage account and then click on Plans > go to My products and there you will be able to locate the serial number of the product. Ok, I just checked, that is what I am trying to sign into while registering Kindly help me with all of your possible email ids. > I think I am logging into the same accountĪs I am able to check it is a different email id with your username. > ok, what would I need to do to use it here? Hello, I'll be happy to assist you with registering the serial key of Adobe Acrobat XI.Īs I am able to check the serial key of the product is already been attached to one of your old email id with your username. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely. You are now connected to Khushwant, who is reviewing your account. > It was working before, but it seems to not be working anymoreĬould you please help me with the license key so that I can check it for you.Ī D, as I checked the status of your serial number that is ending with-XXXX is good to go, there might be some installation issue or activation issue regarding your serial number that is the reason you keep getting the invalid message, let me go ahead and connect your chat to the installation department they will help you out and do the needful for you.Ĭonnecting you with a specialist as soon as possible. > I got this license from when I was a student there > I'm not being able to register my Adobe Acrobat XI licens Hi! Thank you for contacting Adobe Genuine. Here is a copy of the transcript: (I have redacted my personal info and the serial number) What do I need to do in order to activate my copy of Adobe Acrobat? Thanks! Is what Adobe was telling me, that it is safe to ignore the "This connection is not private" message, correct? After this, the rep tried getting me to give remote access to my machine, which I have also been told not to do. The second rep tried sending me a link which both Chrome and Safari said "This connection is not private", and then kept asking me to click passed a message saying "This may be caused by a misconfiguration or an attacker intercepting your connection." I have been told not to click passed this dialog.
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The second rep said the same thing, and also had me check this from my online account, but at the very end all of a sudden started saying my license was expired
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